Customer Experience

Empowering Citizens by Bringing the Government Closer

Arizona Government Trasformation Office - Results Portal
Customer Experience | 9 min read
This project aims to showcase the results achieved by the Arizona Government Transformation Office (GTO). We have worked closely with the GTO team to implement a visually refreshing, modern design for the portal. In addition to visual and architectural updates, the new website will leverage Drupal 9 to add new functionality to the website to improve the overall user experience and accessibility.
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Personalization in Customer Portal

Personalized Onsite Messaging
Customer Experience | 5 min read
Personalization is at the core of a customer portal. Customer portals offer a handful of personalization options to portal administrators. This includes personalization of the content, communication, user experience etc. The better the personalization we deliver, the more effective will be customer loyalty built. This also influences the purchase behaviour of a customer.
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Personalization: The Game Changer in Ecommerce

people
Customer Experience | 5 min read
Personalization has become a game-changer for eCommerce sites. It helps store owners proactively engage with visitors and provide them with what they want. Customers also expect e-commerce systems to provide them with unique experiences based on their preferences. Studies prove that personalization has increased customer engagement and sales to a great extent.
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