Public Services

When Wuhan reported an unknown cause of Pneumonia to WHO in Dec 2019, they never thought that it would turn out to be a pandemic that can make the world standstill. The whole world is fighting against the COVID 19 Pandemic and the City Councils are not different from it. Being standing on the frontline, the responsibilities are vast and the resource availability for the same is limited. Leveraging technologies that can bring in high impact is an approach followed by most of the City Councils.

AI-based chatbots have become an essential tool for any business. Even though AI-based chatbots are being swiftly adopted by the private sector, the public sector adoption rate was a bit slow. Now the thing has started to change, the public sector departments have also realized the potential chatbots have and some of the departments have even developed their own chatbots to make their service delivery more efficient. Benefits that AI-Based Chatbots Create For citizens: Quick access to public data Round the clock availability

From a humanitarian point of view and inclusive policies, every organization has a responsibility to follow these guidelines. People with disabilities also have the right to consume digital content in the way others do. WCAG helps to bring equality in information delivery.

The GovCMS initiative of the Australian Government is to promote a culture of digital service to the Australian citizens making it easy for people to interact with and get information from the government. It helps the government transform its services to be citizen-friendly, transparent and fast.

Today’s citizen expects a modern, streamlined, and responsive citizen service experience across government institutions, comparable to leading private-sector organizations. An online web-based service ensures that citizens get consistent, accurate, and up-to-date answers regardless of who is at the service desk. Documenting the frequently asked questions and guiding citizens with helpful text on the website can help reduce the calls to the support desk.

The road transport department is constantly battling with the problem of poor routing and scheduling; random criminal acts that destroy public transport vehicles - resulting in higher maintenance costs. The department is also faced with the problem of having very little data available at its disposal to track and optimize the current fleet’s performance. The complexity of the problem further enhances when public transport vehicles start and return from multiple depots, and many of these routes are return journeys to the original depot.

govCMS gives all department agencies access to a content management system that is highly secure, easy to use, flexible, stable, and above all open source. So instead of depending on proprietary software that would have made them vulnerable, government agencies now have a system that is flexible and responsive. The govCMS is developed as a cloud-based distribution of Drupal under a partnership between Acquia1 and the online services branch of the Department of Finance.

Zyxware Technologies is a full-service digital agency with significant expertise in Drupal web applications in Australia with main operations in India. Zyxware offers an array of services that enhance the productivity of our clients by making critical business operations faster and cost-effective. One of the top ten contributors to Drupal, Zyxware Technologies has worked with a number of business across the globe providing Drupal services. Zyxware has contributed several modules while catering to the specific requirements of different kinds of companies. We strictly adhere to the Drupal development standards and agile development processes to ensure that your web platform is secure, effective, and scalable. As a company, we are committed to delivering true value to our clients and build a sustainable relationship based on honesty and fairness.

Even though Kerala can proudly claim that it has almost 100% literacy rates, the e-literacy rates are dismally low. The younger generation is being initiated into the world of computers through their schools very early in their lives. However the not-so-young generation has missed the bus and of these only those with strong initiative have successfully gotten into the bandwagon.